Fucking Sony Tec Support

[maff]

Gah... bought a PS Vita during the week, came fully charged, played a bit, worked a treat with the PS4 as a second pad and with remote play, but the damn thing wouldnt charge.

So after checking all the usual stuff, I emailed tec support.

> Hi,
>
> I have recently got a PS Vita PCH-1103.
>
> It came fully charged, but I cannot charge it further.
>
> With the Unit turned on, and the cable plugged into the mains there is no
> lightning bolt symbol.
>
> With the Unit turned off, and the cable plugged into the mains the PS
> button goes orange for about 1 minute, then flashes blue once and goes off.
>
> With the Unit turned off, and the cable plugged into the a USB port on my
> PC the PS button goes orange for about 1 minute, then flashes blue once and
> goes off.
>
> Can you offer any advice?
>
> Should I return the unit to the vendor?
>
> My PSN account is xxxxx
>
> Thanks.

And I got:

An automated reply telling me they were busy and would get back to me.

Two days later:

> This is an email from Sony Computer Entertainment Europe. [image: Sony
> Computer Entertainment Europ Header] Hi ,
>
> Thanks for your e-mail about your PlayStation Vita.
>
> I can see from your e-mail that you’re having some problems with your
> console. Unfortunately I’ll need more details on the problem you’re having
> before I’m able to help you.
>
> Therefore I’d be grateful if you’d contact PlayStation Support using the
> contact details below or by replying to this e-mail.
>
> Thank you,
>
>
> Tom

Er ok, reply:

Hi Tom,

What further details do you require?

Cheers

Matt

Their Reply:

Hi ,

Thanks for your e-mail. I’m sorry to hear that you’ve had a problem with your PlayStation Vita (PS Vita).

I can see from your e-mail that you're experiencing difficulties with your PS Vita and from what I understand, you may find the information here helpful.

I hope this helps, but if you have any other questions please contact PlayStation Support using the contact details below quoting ref: 140620-000852

Thank you,

Daman Fergus
PlayStation Support

Gee thanks, didnt think to read the fucking manual first did i? Dickheads.

Here we go again:

Ref: 140620-000852

No, unsurprisingly I read the support FAQs before emailing you. A fact the would be clear if someone had read the content of my email rather than just sending a vague "Read the manual" reply.

So once again:

It came fully charged, but I cannot charge it further.

I have updated it to the latest firmware.

With the Unit turned on, and the cable plugged into the mains there is no lightning bolt symbol.

With the Unit turned off, and the cable plugged into the mains the PS button goes orange for about 1 minute, then flashes blue once and goes off.

With the Unit turned off, and the cable plugged into the a USB port on my PC the PS button goes orange for about 1 minute, then flashes blue once and goes off.

Further, I ran the unit totally flat to see if that would help. On charging the orange light flashes as it should do, however it only gets a minimal charge, once it gets to the point where the orange light should stay on constantly, again the blue light flashes once and it ceases charging.

I can use the cable to transfer files so it appears to be in working order.

I used the mains cable to charge from flat to minimally charged (i.e. the point at which the orange light stops flashing). So that also appears to be in working order.

Please, restore some of my faith in Sony's tec support, actually make some form of reference to the steps I have been through in your reply.

Thanks

Maff

All I want to know is should I send it back to Argos or is there something else I can do, talk about make it difficult, i can only imagine their phone support is every bit as shit... we will see.

[RX7]

I'd return it Maff, the battery is internal in a Vita and can't be changed. Mine switches to the lightening symbol as soon as I plug the charging light in.

Great machines and been waiting for something good on the PS4 to justify the expense. Project Cars looks incredible

[maff]

Yeah its going back...

just for a laugh, here is sonys response:

Hi ,

Thanks for your e-mail about your PlayStation Vita [PSV].

I can see from your e-mail that you’re having some problems with your console. Unfortunately I’ll need more details on the problem you’re having before I’m able to help you.

Therefore I’d be grateful if you’d contact PlayStation Support using the contact details below.

Thank you,


Calum
PlayStation Support

6 emails back and forth to say, "phone us".

Unreal.

6 emails back and forth between us and not once has any one at Sony made any reference to the actual CONTENT OF MY EMAILS.

Close this call, Vita has gone to shop for refund. I'll buy a DS instead.

Pathetic.

Which I wont, but even so. Unbelievable crap customer support.

[jap.slapper]

Shocking mate but not surprising unfortunately.

Not quite the same scenario, however the other week my 9 year old son bought a pair of retro Adidas Samba trainers from Sports Direct, when he got them home he started to wear them but the irritating squeaking got too much to bare. Literally every step he took they squeaked like a bastard, he took them off and refused to put them back on. After a bit of googling it turns out that it's a common fault and no amount of breaking in changes the fact, so back to the shop they went. The spotty little prick behind the counter in Sports Direct initially refused to give him a refund stating that the 'squeaking' was a 'feature' and was not a fault. Bollocks!!!

The little prick gave a refund!

Your kit is faulty mate so just take it back and don't think twice about demanding a compensation payment for the 'distress and inconvenience' due to your having to take time out of your day to return it, especially as customer service has been beyond shit.

[maff]

Well its gone back, shame doubt i'll find another one for £115 quid.

[maff]

And... refunded.

Argos fairly sane to deal with.

Time to try again.