XBOX 360 problem please help

Asty · Post by **Asty** » Fri Dec 07, 2007 3:17 pm

i brought a new xbox 360 elite 3 months and 2 days ago , and the bloody thing has scratched my forza 2 disc

:evil: so i have rang xbox and they said it will cost ME

James Breadvan · Post by **James Breadvan** » Fri Dec 07, 2007 5:06 pm

Did you move the console from standing to flat or vice versa? That scratches the disks.

Post by **Stuart** » Fri Dec 07, 2007 5:11 pm

Asty

Go back to your retailer and politely but firmly insist that they change your console for you. Up to 6 months this should be do-able.

Why is there a cost to repair your disks? If the damage has been caused by the console (radial scratches that go all of the way around the disc) then I would, once again, politely request that the games are swapped too.

If you need any further help/advice, give me a call.

Asty · Post by **Asty** » Fri Dec 07, 2007 5:45 pm

Ok thanks james i dont remember moving the machine while it was on :roll: but ya never know

I got it all from toys r us , and was in there at dinner today, they said they cant do anything because its been more than 28 days

.

The disc replacment service is run by xbox on there website . http://www.xbox.com/en-GB/support/discreplacement/ i just cant see how they can expect you to pay to have a new disc it just makes me so angry

do you guys think i should go back to toys r us and try getting a new disc again then ??? , and what would you say or how would you approch them (with a bat :twisted: )

Cheers Aston

p.s dont a year go quick i just had to renew my membership :lol: :lol:

James Breadvan · Post by **James Breadvan** » Fri Dec 07, 2007 6:13 pm

Box the whole thing up and take it back to toys r us. Get them to exchange it(xbox plus the game) for another one. Start quoting the sales of goods act, mentioning fit for purpose etc etc.

Post by **Stuart** » Fri Dec 07, 2007 6:46 pm

I would go a little steady with that tack. Retailers tend to know a lot more about the sales of goods act than you may think

Polite but firm is the way. Perhaps call the store manager before you go down there. I am sure a reasoned explanation as to why you will not accept being fobbed off is the way to go.

(I can repair your discs if need be. Takes 48 hours)

Asty · Post by **Asty** » Fri Dec 07, 2007 7:04 pm

oki thanks you two

oh and i know a bit about the sale of goods act 1979 because the girlfriend is a paralegal :lol: :lol: 8)

stuart i may take you up on that offer if i dont get any where mate 8)