We had a customer who sent in a screen shot to show their problem - but they had an msn type window open in the background ... from the text it was obvious this person was having an affair and actually hated his current partner - the screen shot did the rounds !!
Dum spiro, spero
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I worked on an application support team and used to get sent screen shots. The highlight was one where someons email was just behind the error and it said stuff about 'why are you doing this to me, she is such a b1tch, you know you love me more after our special night together !!'