At work...doing absolutely nothing

JC · Post by JC » Sat Aug 19, 2006 12:45 pm

murano3 wrote:Your new job sounds blinding - bit more interesting than Service Improvement Consultant

I'm now expecting to see you on National Geographic everytime a ship is discovered.

:lol:

What does a 'Service Improvement Consultant' do when he's not lurking on here?

Been on German TV, NBC News and Horizon :lol: oh...and in J Tuner :-D

JC

Post by **Ben** » Sat Aug 19, 2006 1:05 pm

Well - I improve service ..

... Kinda if you have a problem and you've exhausted all avenues as to why you have a problem - i come along - run a few workshops and help you identify what the problem is then help you to use the findings to resolve the issue.

323ian · Post by **323ian** » Sat Aug 19, 2006 5:43 pm

All way above my league im afraid! :?

JC · Post by JC » Sat Aug 19, 2006 6:18 pm

murano3 wrote:Well - I improve service .. ... Kinda if you have a problem and you've exhausted all avenues as to why you have a problem - i come along - run a few workshops and help you identify what the problem is then help you to use the findings to resolve the issue.

Thinking 'Outside the Box' then 8)

Do you specialise in a particular area... industry, people etc

Six Sigma, that sort of thing?

JC

Post by **Ben** » Sat Aug 19, 2006 7:01 pm

Yeh six sigma, plus ITIL practices, I'm an ITIL practitioner, Got a BSE in Business analyse ..

Basically IT - but due to the nature of the beast now look more at process itself i.e. the process between departments, the end to end process plus the TAKT time etc to then work out what resource is required against customer expectations etc ...

impressed that you know about six sigma

JC · Post by JC » Sat Aug 19, 2006 7:11 pm

murano3 wrote:
impressed that you know about six sigma

I worked for NBC in London, a GE company, had to do the course and a project :? I worked on improving the IT Support HelpDesk

JC